Refunds & Returns
Refunds
Refunds for goods can only be requested within 7 days of purchase providing the requirements below are met.
All freight charges are the responsibility of the purchaser.
When am I entitled to a refund, repair or exchange?
As a consumer, you are legally entitled to a refund, exchange or repair from the place of purchase if goods:
- had a fault you did not know when you bought it
- were not the same as the seller or advertisement described
- don't do the job you were led to believe they would
- don't match the sample
- don't last a reasonable amount of time, given the price you paid.
If you receive a service that is not of a standard that a reasonable person would expect, you are entitled to a refund or free repeat service.
If you partially use or benefit from the goods or service before a fault or problem develops, the trader can negotiate with you for a partial refund or other compensation.
When am I not entitled to a refund, repair or exchange?
You are not entitled to a refund from the place of purchase if you:
- can not prove you purchased the item (for example, by using a receipt or bank statement that shows the purchase) from the store
- realise you can't afford the goods
- change your mind about the goods, such as choosing the wrong size or finding the item cheaper elsewhere
- insisted that the trader do the service despite their warning that it may not meet your needs
- took action that voided or damaged the outcomes produced by the service
- have damaged the goods you bought
- knew (or should have known) about a fault when you bought the goods.
At any time after 7 days and during the manufacturers warranty period the goods become faulty, the goods will be replaced or repaired at the manufacturers discretion if the same goods are not available they may replace with goods of equal or better function. Not all manufacturers will replace with new products and the replacement product will usually have the balance of the original warranty remaining.
Domain Name Registrations
Once a domain registration has been completed, no refund is available for any reason.
Domain Name Services
Extra services like URL Forwarding, DNS Hosting and Email Forwarding are refundable in full if requested by email/fax within 30 days of purchase.
Web Hosting
Web hosting fees are fully refundable if requested by email/fax within 30 days of purchase.
SSL Certificates
If you cannot complete the certificate order process for any reason, you can have your fees refunded in full. Once an SSL certificate has been issued, no refund is available for any reason.
| 
